Finding your online advocates

In a couple of pitches recently I had a problem getting prospects to really see what is meant by participation marketing. So, anticipating that this could be a common problem, I’m going to try in this post, and maybe afterwards I’ll find it easier to explain!

When we talk about participation in an online conversation, some people feel they already do this by creating relationships with specialist journalists, sending news releases, and getting onto blogs published by mainstream news sites. But that is not the same thing at all. Participatory activities are fundamentally different. They’re not a way of broadcasting your message, but of creating a presence. That demands a different mindset, in which dialogue has to be more spontaneous. Normally this is also a method that suits the longer term, not a substitute for news releases.

Participation requires a different idea of speed and scale, and this is where the benefit is hard to see at first, If relationships are initially with a few bloggers whose readership is orders of magnitude smaller than those of TechCrunch and Engadget, why should a limited ‘live presence’ matter? The answer depends on how we see Web 2.0. Web 2.0 is not primarily about social networking - that’s important for young people, but in some ways it has been over-hyped both because MySpace etc. are popular and because they showcase many Web 2.0 features. But the key for businesses is that browser and email are points of entry to lots of different applications and forms of communication (features that the Chrome browser in particular is pointed at). The attraction to business is functionality. In all kinds of businesses, people are spending an increasing amount of time, and engaging in an increasing range of activities.

As business activities move online, ‘live participation’ become more valuable for three reasons.

1. Neutrality is highly valued

Vendor-neutral blogs are highly visible for search terms that are highly specific to them - and that does not just mean for Internet search, but for services like Google alerts, widely used to keep up to date with breaking news in all industry sectors. The well-known blogs are usually not talking about your subject and even when they are they will often approach it from a completely different point of view from yours. The ‘magic middle’ blogs - with thousands rather than millions of readers - can be a powerful presence, because search engines give precedence to what they see as neutral content. Good posts on a new topic (together with comments sent to them) are likely to get referenced many times and stay high in search rankings for a long time, maybe years.

2. Conversation is a two-way process

Dialogue will really show you what works and what doesn’t. Normally, when you talk to PR and advertising agencies, they take your message and convert it into a sales message. They may turn it this way and that first, but they are unlikely to really challenge your information. When you are in a conversation where no-one gets a financial benefit, sales messages don’t work, and you have to be more objective and informative. As that kind of communication acquires added value, you will find out how to make it work for you online. How else are you going to do that?

3. Advocacy multiplies your efforts

When you develop relationships with people who are strongly interested in you, those people will often turn into advocates. If they like you and think you provide a genuinely useful service, they will be happy to help you promote it by providing links to your website and other offerings. That is particularly true if you can help them with insight or expertise. Relationships of this kind can then create advocacy. That advocacy is priceless because you are not directly promoting it, or paying for it, and neither is your PR company. But it depends on risking a degree of directness and openness.